Mandy Kent

Supervisor

Key responsibilities

I am the Supervisor managing carers in the Gravesham area. My main responsibilities are to ensure service users are at the heart of the care delivery and their wishes and preferences are met in our care packages to enhance their wellbeing. I also make sure that all staff contribute to the efficient running of the service and ensure that any feedback is taken into account to help us to continue to improve. I am also responsible for promoting and safeguarding the welfare and of the clients our teams support.

As part of the leadership team, it is important to monitor and provide care in accordance with current best practices, according to policy and procedures. As a manager I am keen to supervise staff, to maintain their skills and undertake such training and development when required.

Qualifications

NVQ 3 Adult Lead Care.

How long have you worked for Sambhana Care?

I joined the company at the beginning of October, 2020.

Experience before joining Sambhana Care?

I have worked in care for 3 years, working for home care companies and in care homes. I have gained an enormous amount of experience in caring for the elderly and in my previous role as a supervisor. I’m passionate about my job and like to work as part of a team and happy to help any of my team members.

How have you used your knowledge to help a client?

Working in a care home I was supervising an entire wing and during a very busy period. It was an extremely challenging role as I needed to ensure that all our residents received the best possible care around the clock to the same professional standards. As with all care environments, this can be challenging when every resident has their own set of particular needs. We had quite a large team of carers and so keeping on top of the rota and ensuring all staff were fully briefed and prepared for their shift was a complicated responsibility. I was pleased that my manager fed back that I had managed admirably during a particularly challenging time when some residents presented over and above the normal level of problems.

Outside of work, what are your interests?

I like to spend as much time with my young family and go on days out exploring our local area. I like to go out with friends for meals, as I am an outgoing person, and therefore make new friends easily.

My recent achievement was gaining my level 3 in Care. I am particularly proud of my achievement as I had to work hard to achieve it due to a lack of confidence. The qualification has helped me gain confidence in both my work life and at home. I know I can add real value in my role at Sambhana Care and this qualification provides the evidence of this capability.

Covid Safety

All our staff have now received their Covid vaccination to ensure the ongoing safety of our clients.

Working with our clients during these challenging times we know they want to stay at home where they feel safe and secure for as long as is humanly possible before considering residential care and it is our mission to make that happen wherever possible.

Our easily recognisable, trained and uniformed staff are referenced, enhanced DBS-checked, carry full Sambhana Care ID, and are tested weekly for Covid-19. In addition, we have the necessary Personal Protective Equipment and practice social distancing to ensure your safety and ensure peace of mind. We will continue to follow all the government guidance for those working in the health and social care sector to protect your safety in your home.

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